Unity Connection Partititons & CSS

[clark white]

Dears,

i have one site with overlapping extension, and i have only on unity connection cluster, so i have created different partition and calling search space in Cisco unity connection for branch user with overlapping extension.

how the voice mail will work for both users who have same extension, and how UN classifies??

Thanks

[mmoulson1]

I had a similar issue with a customer, we used a translation pattern to translate the calling party before the call goes into unity connection.

Eg. if your extension number is 100 and you create a calling party translation mask of 5XXX, unity connection would see the incoming number as 5100.

I think you could also use the 'Voice Mail Box Mask' so just create a new voicemail profile for users with the overlapping range, this would achieve the same thing as the translation mask.

Hope that helps!

Matty

[clark white]

Dear matty,

I had a similar issue with a customer, we used a translation pattern to translate the calling party before the call goes into unity connection.

I have created a translation pattern so that whenever a user dial from HO to DR i have a acces code 8 + EXT and from DR to HO 7 + EXT.

I think you could also use the 'Voice Mail Box Mask' so just create a new voicemail profile for users with the overlapping range, this would achieve the same thing as the translation mask.

so from you reply what i understand is for DR users create a voicemail profile with prefix added extension. for  Example : so in call manager the DR user extension will be 111 but in unity connection  user profile extension should be configured by 7111

please correct??

[mmoulson1]

Sorry for the delay I have been away!

Yes the over lapping extensions would be 111, so for your DR users if you want to prefix with 7 then the extension number in unity connection should be 7111.

Hope you manage to get it fixed!

Matty