Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
- Cisco Community
- :
- About mmoulson1
09-19-2019
mmoulson1
Enthusiast
2002 - British Telecom PLC - Customer Engineer – Development and management of WAN networking solutions focusing on Cisco product set.
2007 – Your Space PLC – Senior Network Engineer – Development of LAN and voice infrastructure from flat L2 to Cisco VLAN with Cisco Voice CUCM 5.1 and Unity Connection 2.1. Rolled out to 5 sites across the UK.
2010 – Intrinsic Technology - Network Solutions Engineer – Supporting large customer base, focusing on Cisco Voice & LAN customers.
2011 - Converge One - Principal Design Architect: Collaboration - Network Design & Implementation based around Cisco UC products.
2015 - ANS Group - Voice Consultant
2002 - British Telecom PLC - Customer Engineer – Development and management of WAN networking solutions focusing on Cisco product set.
2007 – Your Space PLC – Senior Network Engineer – Development of LAN and voice infrastructure from flat L2 to Cisco VLAN with Cisco Voice CUCM 5.1 and Unity Connection 2.1. Rolled out to 5 sites across the UK.
2010 – Intrins
Recent Badges
Stats
Member since
07-03-2009
409
Posts
107
Helpful
23
Solutions
09-19-2019
08:20 AM
Apologies I am new to QM! The QM environment has 2 servers, one base that runs the web front end and the other is an upload (voice server) which has a large disk with recordings on. I have changed the IP address in Windows on both servers. I have changed the server network configuration to the new IP in SQL config manager. I have run the postinstall and entered the new IP addresses and it is able to read the settings from the local database, I have updated the record home directories and this is reflected in the 'upload settings', when I review the information on the page however if I wait on the eventually says "QMPI2000 Cannot retrieve information <upload settings>. Cannot load controller information," I am also not able to login to QM administrator, I get "QMAD2046 Operation login validation timed out in 60 seconds." However if I enter the wrong username it comes back straight away with invalid login. QM version 9.0 Thanks in advance.
... View more
Labels:
Created by
mmoulson1
in IP Telephony and Phones
in IP Telephony and Phones
08-16-2019
01:21 AM
08-16-2019
01:21 AM
Many thanks Anthony, 100% correct with your theory! Working: show call active voice | in PeerAddr|PeerId|RemoteS|RemoteM|Dtmf|Coder|VAD PeerId=1001 Failed: show call active voice | in PeerAddr|PeerId|RemoteS|RemoteM|Dtmf|Coder|VAD PeerId=0 My next thoughts were how?!! And a review of the CUBE config. My colleague had configured "incoming uri from 1001" on the inbound dial peer from CUCM but then not configured the subscriber IP addresses within the "voice class uri"! Many thanks for your help
... View more
Created by
mmoulson1
in IP Telephony and Phones
in IP Telephony and Phones
08-15-2019
02:59 AM
08-15-2019
02:59 AM
We have a CUCM 12 cluster with a few subscribers. When phones are registered to a certain subscriber the DTMF on outbound calls does not work. If we update the CMG on their device pool so the phone registration moves to a different subscriber the DTMF works fine. We are using SIP to CUBE and SIP to an ITSP.
... View more
- Tags:
- Cucm Subscriber
Labels:
Created by
mmoulson1
in IP Telephony and Phones
in IP Telephony and Phones
12-03-2018
02:39 AM
12-03-2018
02:39 AM
You need to understand the full topology to be able to figure out what devices could be causing you issue.
If you are passing SIP through the firewall then in my experiance this can cause issues is as some firewall will handle the process better than others. Depending on the firewall brand SIP ALG, Fixup SIP, Inspect SIP are all processes that the firewall maybe doing to try and pass the SIP traffic from the inside to the outside of the network. The firewall will try to modify the SIP header information to ensure the source and desination IP addressing is correct. If your ITSP recieves SIP messages that contain private addressing they won't be able to reply to you so the firewall handles this process. Again call volume and the capability of the firewall can play a part in why you get some calls working OK and others where you have one way audio.
Hope that helps!
Matty
... View more
Created by
mmoulson1
in IP Telephony and Phones
in IP Telephony and Phones
11-30-2018
08:27 AM
11-30-2018
08:27 AM
What devices do you have in the path? What are you using for a gateway? Is it ISDN? SIP etc?
... View more
Created by
mmoulson1
in IP Telephony and Phones
in IP Telephony and Phones
11-30-2018
07:31 AM
11-30-2018
07:31 AM
You have kind of answered your own question by suggesting you want to use a destination pattern!
So you just need to duplicate your dial peer config and change the destiantion pattern for each.
.T is any digit followed by any number of further digits. If you have a dial peer with this then all calls will match it!
In your example +34 for Spain, dial-peer 3400, the destination pattern would be +34T
Lets say for the UK +44 dial-peer 4400, the destination pattern would be +44T
So you are matching the dial peer based on the number. Hope that makes sense. Obviously you just need to apply the appropriate session target IP address to each peer.
Hope that helps.
... View more
Created by
mmoulson1
in IP Telephony and Phones
in IP Telephony and Phones
11-30-2018
07:12 AM
11-30-2018
07:12 AM
Is it totally random? Or is it always the same behavior?
E.g. DN 1000 can always call DN 1001 without any problems, but it DN 1000 tries to call DN 1003 the problem is always experienced?
... View more
Created by
mmoulson1
in Contact Center
in Contact Center
11-30-2018
02:33 AM
11-30-2018
02:33 AM
So I just did a quick test in my lab:
CSQ is a String with the name of the CSQ.
DelayInSconds is an int.
Which sounds exactly like what yoy have done? The above is working fine for me!
Maybe check the the CSQ name is 100% correct? It is case sensitive.
... View more
Created by
mmoulson1
in Contact Center
in Contact Center
11-29-2018
08:51 AM
11-29-2018
08:51 AM
Have you set the name of the CSQ you want to query in the 'Row Identifier' ? If I rememeber corrently it returns -1 if there is a problem!
... View more
Created by
mmoulson1
in Contact Center
in Contact Center
11-29-2018
05:25 AM
11-29-2018
05:25 AM
Look at the 'Get Reporting Statistic' step, you can pull all sorts of information about the CSQ. You just need to get the value into a variable then you can run a simple IF statement to check is the value is more than you want it to be and perform an action based on that event.
Something like if > 10 = True then.... Use a menu that will play a prompt with an option to go to voicemail. If the caller doesn't want to go to voicemail you can use the timeout to just return the call to the script.
Hope that helps.
Matty
... View more
Created by
mmoulson1
in Contact Center
in Contact Center
11-07-2017
02:24 AM
11-07-2017
02:24 AM
So the answer was:
From UCCX 9.x a new modification has been done on the UCCX administrator user where it becomes local to the UCCX itself and not authenticated over the CUCM. The authentication has failed because the PIN doesn’t actually exist for that administrator user as it only has username and password. Stored in UCCX database.
... View more
Created by
mmoulson1
in Contact Center
in Contact Center
10-03-2017
05:53 AM
10-03-2017
05:53 AM
Recently upgraded form UCCX 8 to 11.5. Since then we have had a problem with a script that uses the User Authenticate step. The step looks like this: AdminUSER, Type = User, Value = null stAdminUser, Type = String, Value = "ccxadmin" stEnteredPIN, Type = String, Value = "1111" When I debug the script it just loops round Unsucessful within the Authenticate User. I have confimed the PIN is correct as my ccxadmin account also has EM enabled and I am able to login to an IP phone without problem so I know the PIN is good. Any reason the above would start working after an upgrade from 8 to 11? Thanks in advance Matty
... View more
Labels:
Created by
mmoulson1
in Contact Center
in Contact Center
07-27-2017
11:45 AM
07-27-2017
11:45 AM
So my customer is using Finesse desktop with UCCX 11.5.
We are trying to work with the EmbeddedWebApp gadget to display a custom webpage (a web based wallboard).
If I add the following code: <tab> <id>WallBoard</id> <label>WallBoard</label> <gadgets> <gadget>/3rdpartygadget/files/wallboardbk/EmbeddedWebApp.xml</gadget> </gadgets> </tab> I get a nice additional button at the top of the desktop and the page loads correctly when the button is clicked. However the customer has asked if we can load the page on the initial screen that the agent see when the login so after the "Make a new call" box and before the "Team Performance".
I have tried to add the above gadget line in at various points within the default XML layout but it just doesn't load with no error. The only way I can see it's actually doing something is if I add it directly below the CallControl.jsp line. When I do this I get an area of 'blue' space is if the top line of the gadget is meant to appear but nothing does! There is a youtube tutorial that does exactly this and Cisco.com loads without problem! Any help greatly appreciated! Thanks in advanced. Matty
... View more
- Tags:
- #finessegadget
- #uccx
Labels:
11-20-2016
01:42 PM
Cisco have released an EOL notice in 10.5, details can be found here:
http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html
However it will still remain a supported version for a good amount of time!
Unless there are some new features you are interested in I would say you can hold off on upgrading for now.
Hope that helps!
... View more
09-14-2016
03:32 AM
Does anyone know the answer to this?
I want the notifications to go to the user that owns the mailbox so it would be within the current domain.
I also want to turn this on my voicemail user template however there does not appear to be a way to enable it without entering an email address:
"An 'Enabled' SMTP Notification Device must contain a 'To' address."
Seems to me that this needs the "Use Corporate Email Address" checkbox that is used when you turn on Unified Messaging on the template.
Matty
... View more
09-19-2019
Apologies I am new to QM! The QM environment has 2 servers, one base
that runs the web front end and...
09-06-2019
We are unable to login to the CLI via SSH or console. I have run the
pwrecovery process and it confi...
08-16-2019
Many thanks Anthony, 100% correct with your theory! Working:show call
active voice | in
PeerAddr|Pee...
08-15-2019
We have a CUCM 12 cluster with a few subscribers. When phones are
registered to a certain subscriber...
12-03-2018
You need to understand the full topology to be able to figure out what
devices could be causing you ...
11-30-2018
What devices do you have in the path? What are you using for a gateway?
Is it ISDN? SIP etc?
Created by
mmoulson1
in IP Telephony and Phones
11-30-2018
11-30-2018
You have kind of answered your own question by suggesting you want to
use a destination pattern! So ...
11-30-2018
Is it totally random? Or is it always the same behavior? E.g. DN 1000
can always call DN 1001 withou...
11-30-2018
So I just did a quick test in my lab: CSQ is a String with the name of
the CSQ. DelayInSconds is an ...
11-29-2018
Have you set the name of the CSQ you want to query in the 'Row
Identifier' ? If I rememeber correntl...
11-29-2018
Look at the 'Get Reporting Statistic' step, you can pull all sorts of
information about the CSQ. You...
Created by
mmoulson1
in Contact Center
11-07-2017
11-07-2017
So the answer was: From UCCX 9.x a new modification has been done on the
UCCX administrator user whe...
Created by
mmoulson1
in Contact Center
10-03-2017
10-03-2017
Recently upgraded form UCCX 8 to 11.5. Since then we have had a problem
with a script that uses the ...
07-27-2017
So my customer is using Finesse desktop with UCCX 11.5. We are trying to
work with the EmbeddedWebAp...
Created by
mmoulson1
in Unified Communications Infrastructure
04-12-2017
04-12-2017
Hi, I'm using the media recording step as part of a call back script. If
I dial it internally the sc...
Public Statistics
| Date Registered | 07-03-2009 07:17 AM |
| Date Last Visited | 09-19-2019 08:45 AM |
| Total Messages Posted | 409 |
| Total Helpful Votes Received | 107 |
Helpful Votes Given To
| User | Helpful Count |
|---|---|
| 5 | |
| 5 | |
| 5 | |
| 5 | |
| 5 |
.jpg "VIP Advisor"){kind=icon}
Helpful Votes From
| User | Helpful Count |
|---|---|
| 5 | |
| 15 | |
| 5 | |
| 5 | |
| 10 |
