unity connection problem

[born.jason]

Hi,

i  have a little problem with MWI. If i have new phones it doesn`t work.  It works only if i enable a notification device and make a call to the  voicebox. After that i can remove the notification device and it works  with the phone. But it is annoying to enable on every voicemailbox this  feature and disable it after that.

Any suggestions?

[Bryan Shapess]

Jason,

What version of Unity Connection do you have?

How are you adding the users?  From the web page as standard users, through a Bulk tool or importing from AXL and LDAP?

When you say you have to add a notification device, you mean like send a SMTP notification, or a phone notification?

What you are describing is not nornal behavior.

When you say MWI doesn't work for new phones, if you call and leave them a messge (when they are broken), if you go to the "Message Waiting Indicators" page for that user, do you see a line there?  Does it say On or Off for current status?