Unity Connection - Record Audio using phone error

[alfonso.cornejo]

Hello,

I have a Unity Connection v9.1 and I was trying to record a greeting audio using a phone, but when I press the record button with the option record from phone selected I get an error message with this:

"An unknown error occured. Details"

The active Phone Number is 4108 and the Time index is -1

The Server 10.201.70.3 reports the following:

Code: 1

Description: Unknown Error

I attached an image with the error.

The 4108 is the extension number and the 10.201.70.3 is the Unity Connection ip address.

If I choose record from PC it works fine.

I already have an Auto Attendant and Voice Mail configured  without any issues.

Please your advice.

Thanks in advance.

[A.M.Mahesh Babu · Accepted solution]

Check if the Phone system the user is using is selected for TRAP.

Ex- Under Telephone Integrations->Phone System->
Checked "Default TRAP Switch" 

[alfonso.cornejo]

Hi!

That was the issue, thanks alot!