Unity Connections Tab Not Available in RTMT

[frank.al.cisco]

In attempting to perform some troubleshooting on Cisco Unity Connections 7.0 I've downloaded the RTMT plug-in from the server. When I bring up RTMT the Unity Connections TAB or Unity Connections Menu does not appear. I've un-installed and re-installed the plug-in which comes directly from the Unity Connections server. I've also checked the services running from the services web page and see that all services are active and running. Should I close and re-open these services? Any help is appreciated.

[Laura Douglas]

frank.al.cisco,

Thanks for your participation on the community.

For technical support questions, such as yours, I recommend you  contact Cisco Technical Assistance Center (if you have valid support  contract) or use the complimentary Cisco Support Community at https://supportforums.cisco.com/index.jspa.

This  Collaboration Community is aimed at non-technical support issues  including business and IT trends, process, requirements, organizational  and cultural issues, and opinions.  Also, this community covers  architectures, product features and functions, general licensing (not  specific debug issues), and the like. Best practices are shared.  Cisco  experts from Cisco product management, advanced services, technical  marketing engineer teams, solution marketing, CTO, etc are responding to  quesstions alongside non-Cisco visitors to the community.   Topics  range from general collaboration to Cisco Collaboration Solutions.

Hope that  helps clarify,

Laura  Douglas

Cisco Collaboration Community Manager