Unified Communications Infrastructure

Hi;i have the operator phone who can recieve incoming calls and he can call externel via 4*FXO port. (i don t have E1)and i have the security phone who can t recieve directely externel call and can t make externet call,but whent the operator leave he...

How do you remove users from Unity Connection without removing the user from Active Directory? I have done everything that I can think. I have removed the primary extension from the user in cucm and added the extension to the new user. I want to perf...

I am using the GSM tool to move users when I right click on the user and select Move Subscriber I do not see the Unity server that I want to move them to. Under Dialing Domain Options, I see two other servers but not the one I want to move the user t...

How many days, and how many entries does it store in the CUPC 7.0 history for windows and Mac. I have read all the documentation and i couldn't find it anywhere, it explained how the "recent calls" worked, but made no specific mention of how those ar...

Hello.I installed Cisco Unity 7.x an integrated it with CUCM 7.x and Microsoft Active Directory 2003 server.All it´s working OK, but when the users send their messages throught microsoft outlook they check the option   Request a read receipt for this...

I have a customer that wants to get the messages out of the undeliverable mailbox, however, when a user tries to access the mailbox id 99999 and enters the pin number it fails authentication. I reset the pin again, but still failed authentication. Is...

Hi,When i'm using soft phone (CSF) its OK, but when i'm trying switch to desk phone i see this : Phone Error. Invalid credentials. [801]User control both devices, softphone and desk phone. CTI enabled, LDAP connected...

Hi guys,We are upgrading to CUCM 7.1 from 4.1(3), installing two new UCCX 7 boxes in HA mode and using existing Cisco Unity 5.0 server.As part of the upgrade we are moving the equipment into an externally managed data centre with the rest of our ICT ...

HiWe are currently lookingt at upgrading out old 4.1 Call Manager to the latest Unified version with new hardware etc.In our organisation we also have a call centre where we currently use a third party ACD solutuon that links in with a tapi connectio...