Unity Express - CLI not being played out

[mark.mcsherry]

Hi,

I have calls being terminated without any issues, but when a message is played out, it says caller unknown. When I do a debug voip ccapi, I can see the incoming number, so the CME system is receiving that ok - its just not passing it on to the Unity Express.

Any ideas what I am missing?

thanks,

Mark

[Markus Schneider]

Do you have "voicemail callerid" configured in CUE (it's off by default)? If so, you should try using a "debug ccsip message" and see what is presented to CUE via the INVITE message. That will determine what CUE plays you.