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Unity Integration

allan.morin
Level 1
Level 1

CCM 3.3.3/Unity 4.0.3.Currently have Integration with 72 ports.Under "Manage Integrations" The Publisher is listed as priority server and the 1st subscriber as secondary.But in CCM the voicemail ports are in a device pool that prioritizes the 1st.subscriber.Is this OK?? Or should the 1st subscriber be the priority server in the integration???Thanks in advance

2 Replies 2

mrmccann
Cisco Employee
Cisco Employee

In the Manage Integrations app, the CCM priority list should match the CCM priority list of the device pool for the phones. This way the phones and Unity will always be using the same CallManager. If there are several different phone device pools with different CCM priority lists, refer to the one that contains the most phones.

Unity doesn't actually adhere to the priority list for the device pool that contains the VM ports, it uses the list in the Manage Integrations App.

In general, I believe the publisher should always be the last CCM server in the priority list for phones and voicemail ports.

Mike,Thanks for your help!!