We're running into a weird issue - for some time we've been having some sporadic volume problems on some calls into Unity that appears to create a cross-talk issue or simply very low-volume recording issue - so far these calls have appeared to be related to analog integration port calls only and we have a TAC case open on that that we hope will make some progress.
ERecently (perhaps with the additiona of 4.0(5) we begain receiving some very sporadic reports from one of our departments of cut-off voicemails. They have now been sending at least one to me a day for a few days and they all cut off at exactly 10 seconds (actually - at the end of the tenth second at the 11.0 initial marker I think). So far it only appears to be this department reporting them - and this is even happening on calls internal to the University (no WAN links involved) but it DOES appear to be only on calls that cross this analog integration. I have added this info to the TAC case - however I wanted to post here because I'm frankly not sure it's related - since the calls are all VERY normal volume (not soft at all) and they are cut off precisely at 10/11 seconds unlike any of the volume/garble issues. Is it possible that either a specific analog port or (less likely?) a group of extensions is having trouble recording a long voicemail?
- Ken
