Unity MWI pending ON/ OFF in failover

[rohan_sahi]

Dear Sir,

I have installed a failover set up of Unity 5.0.1 using the following phases in a POC for upgrade:

Phase1 :Install a Unity 4.2.1 on OS 2003

Phase2 : Put the Back UP from the Live set p to the New server and Upgrade to 5.0.1

Phase3 : Install 5.0 on the Secondary Unity server

Phase4 : Configure failover between the servers

There is an issue with the MWI prompt. At the end of the installation I found that the MWI functioned only when primary was acitve.When I failover to secondary the MWI gave the message PENDING ON.

After making some changes in the configuration of the secondary voice mail ports ont the CCM (5.x) and recreating the integration I the MWI started functioning in the Failover mode (i.e. when secondary was active). But it stopped working for the Primary (i.e. when I failback).

Currently I have the MWI pending on for Primary.

I have already tired restatring the Exchange server as suggested in one of the topics.It did not work

Please point out the probable cause of the error and suggest a solution for the same?

[Lance Cutler]

Where would you change this?

I can not find anywhere to specify what integration ID to use.

[Brad Magnani]

Give this doc a look over:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/401/administration/guide/ex/SAG_0140.html#wp1129651

[Lance Cutler]

Used that doc already. Only 1 integration there. So there is no option for switch. UTIM only lists 1 integration with ID 1. I am using Data Link Explorer... all users are in ID 1. All of the templates are in ID 2.

If I create a new template it is in ID 2. How do I change this?