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Unity reporting wrong number of messages

Amine Nouasri
Level 3
Level 3

This is Unity Connection 8.6.2.

I have a couple of VM boxes with wrong number of messages. Users are getting false indications of messages on their phones as well.

We rebuilt one these VM boxes and the issue is gone on that extension. Rebooting the server didn't fix it.

Any idea what would cause this?

        8-13-2013 12-54-42 PM.jpg

1 Reply 1

Amine Nouasri
Level 3
Level 3

We found that someone changed the Aging Policy for the users set to Do Not Age Messages. This caused the system to keep deleted messages for over 2 years. We set them back to Default System Policy and the number is back to a normal level.