Amine Nouasri
Participant
Participant
Member since ‎07-27-2013
‎02-23-2022
Awards
1

User Statistics

  • 181 Posts
  • 21 Solutions
  • 14 Helpful votes Given
  • 112 Helpful votes Received
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100 Helpful Vote
CCP Member
15 Accepted Solution
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 30 Helpful Vote
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User Activity

I am facing a weird issue and wondering if someone have seen this before...Plateforme is 2801 with CME 8.6, IOS 15.1 and CUE 7.4. I believe the version of CUE is compatible and should work with CME 8.6.What's happening is I get an immediate fast busy...
I have a user that is no longer able to login to CUIC with his CCMuser credentials. This is a CCX version 9 system and I verified that he can login to his CUCM page just fine. When I edit the user in CUIC, I don't see a field for a password so I am a...
Does anyone have access to CUCM 9.1 to confirm if ring once on active calls works in CUCM 9.1?I have used this feature it in the past in CUCM 7 and 8 just fine. This client is saying this doesn't work and it only beeps when a second call comes in.I a...
Is there an option in CUCM where I can delay the Jabber device ring. With mobile connect we have the option to do this by configuring Delay Before Ringing Timer. Trying to do this for a deskphone line shared with a Jabber device.Thanks
I am having a hard time understanding the logic UCCX uses to select an agent based on Most Skilled. Here is my scenario:Agent SkillsAgent A= SK-Queue1(10), SK-Queue2(1), SK-Queue3(1),SK-Queue4(1)Agent B= SK-Queue1(9), SK-Queue2(10), SK-Queue3(10),SK-...
Community Statistics
Member Since ‎07-27-2013 04:59 AM
Date Last Visited ‎02-23-2022 12:07 AM
Posts 181
Total Helpful Votes Received 112
Awards
Community Spotlight Award
Rookie October 2013
Helpful Votes Given To