Unity - Three way conference?

[john-glass]

Hello,

I am seeing the following problem intermittently: Unity 4.0.5 TSP 8.0.1b

Caller A is on the phone with Caller B (both IP phones, internal or external is the same).

A third caller calls Caller A. When that person is forwarded to voicemail (because A is still talking to B), everyone is conferenced on the call - so caller A and Caller B can hear Unity and themselves, and the third caller can hear them if they talk over the Unity greeting- it's as if they are all conferenced together.

Not sure where to start on this one. Any suggestions?

John

[mrmccann]

I'm wondering if there is something going on with CallManager, outside of Unity. In this case, Unity is just an endpoint, and has no knowledge of the call between Caller A and Caller B, so I don't know how it would initiate a conference. Does this problem only happen when calls are forwarded from a given Phone A, when that caller is on the phone?

If so, can you recreate the problem reliably with that phone? Also, if you have Phone A forward to another phone instead of Unity, do you ever see Caller A and Caller B being conferenced in with the third caller ringing the other phone?

You might try posting on the CallManager forum to see if anyone over there has any ideas.

[john-glass]

Thanks for the reply. I'll be able to do some testing this weekend and will get back to you.

John