Unity UM 4.0(5) multiple companies multiple Opening Greeting (Multitenant)

[Jason Aarons]

Is there documentation or a whitepaper on how to configure the callhandlers when there are multiple companies being hosted on a Unity UM Server?

For example when you call CompanyA you should hear the Opening Greeting for Company A, when you call CompanyB you should hear the Opening Greeting for CompanyB.

It's not clear to me how to tie a dialed number to a specific Opening Greeting without using a Subscriber Mailbox which uses a license...

[lindborg]

You'd do that through call routing rules (i.e. if the dialed number is X, go to call handler 1, if the called number is Y, go to call handler 2 etc...)

The "Audiotext applications in Unity" paper on the Documents page of www.CiscoUnityTools.com covers a lot of the things you can/can't do in a multiple tenant setup - there's a number of items you need to be aware of, it'd probably be worth your time to review it.