08-23-2004 01:18 PM - last edited on 03-25-2019 09:20 PM by ciscomoderator
Whenever someone presses the message button on thier IP phones or calls the VM backdoor number, the connection is made to the Unity server, but then immediately dropped. I never even hear a prompt. I can watch the call hit the Unity server, but it looks like it never makes it past sign-on. According the CallManager traces, the Unity server is disconnecting.
This is Unity 3.0(2) and CCM 3.1(4b)SRD. TSP is 7.0.4.
Any ideas?
-Tim
08-23-2004 02:45 PM
What happens if they pick up the phone and dial the Unity pilot number manually?
Are those code versions you put up there correct? Unity 3.0(2) / CCM 3.1(4b)SRD / TSP 7.0.4
Thanks,
Keith
08-23-2004 03:04 PM
If I dial the pilot number, same result. I've even dialed individual VM port numbers. The issue seems to be with the login. If I dial someones number and roll to VM, I hit * and it prompts me for the user ID. I enter the user ID and it disconnects.
Those version numbers are correct.
Thanx,
-Tim
08-23-2004 04:00 PM
Any errors in application logs?
H. M.
08-23-2004 04:11 PM
Nevermind. TAC helped me find it.
There is a bug in 3.0(x) that kills the login if your subscriber conversation audio is anything other than medium (default). Once I reset the audio to medium, it started working again. And hey, it only took nine hours for that little workaround!
Thanx,
-Tim
08-23-2004 04:14 PM
You probably want to get off that version of code. It is pretty darn old.
If you are in a UM configuration beware that users with VMO will have the same problem if they change the volume to anything other than 5.
Thanks,
Keith
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