Unity VM Signon is dropping calls

[TIMOTHY DAVIDSON]

Whenever someone presses the message button on thier IP phones or calls the VM backdoor number, the connection is made to the Unity server, but then immediately dropped. I never even hear a prompt. I can watch the call hit the Unity server, but it looks like it never makes it past sign-on. According the CallManager traces, the Unity server is disconnecting.

This is Unity 3.0(2) and CCM 3.1(4b)SRD. TSP is 7.0.4.

Any ideas?

-Tim

[kechambe]

What happens if they pick up the phone and dial the Unity pilot number manually?

Are those code versions you put up there correct? Unity 3.0(2) / CCM 3.1(4b)SRD / TSP 7.0.4

Thanks,

Keith

[TIMOTHY DAVIDSON]

If I dial the pilot number, same result. I've even dialed individual VM port numbers. The issue seems to be with the login. If I dial someones number and roll to VM, I hit * and it prompts me for the user ID. I enter the user ID and it disconnects.

Those version numbers are correct.

Thanx,

-Tim

[Hin Lee]

Any errors in application logs?

H. M.

[TIMOTHY DAVIDSON]

Nevermind. TAC helped me find it.

There is a bug in 3.0(x) that kills the login if your subscriber conversation audio is anything other than medium (default). Once I reset the audio to medium, it started working again. And hey, it only took nine hours for that little workaround!

Thanx,

-Tim

[kechambe]

You probably want to get off that version of code. It is pretty darn old.

If you are in a UM configuration beware that users with VMO will have the same problem if they change the volume to anything other than 5.

Thanks,

Keith