Unity: Voice-mail for non-Exchange subscribers

[karlareyes]

Hi everyone!

I have this issue: customer wants to enable voice-mail for non-Exchange users, I've created them as Internet subscribers for using with auto attendant, but I can't enable voice-mail for these extensions, basically the customer does not want for this users to receive the messages in their mail just only check it on IP phones. Is there a possible way???

Thanks in advance for your help

[David Hailey]

Sorry, unless you give these users a VM account then they won't be able to receive voice-mail with Unity.  There is no concept of a subscriber that does not have an associated AD and Exchange account.  You would have more options on this with Unity Connection.

Hailey

Please rate helpful posts!

[Brad Magnani]

To add to Hailey's comment, here's the documentation that explains the behavior/limitations of Internet Subscribers in case you're interested in checking it out:

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/networking/guide/ex/5xcunet040e.html#wp1050583

Hope that helps,

Brad