I am running CUCMBE v8.6.2.21900-5. When we first implemented the system several years ago, we configured an external corporate directory script on an IIS server. We then set CUCM to tell phones to pass the URL for this script to phones when the corporate directory button is used. This has worked fine.
Now we are planning to retire the server this script is running on so we have copied it to another server and are trying to update the URL for it. In System > Enterprise Parameters we have updated the URL value for URL Directories and URL Information to the new URL, however phones are still using the old URL to access the corporate directory.
I have saved and applied the config after updating enterprise parameters. I've also reset all phones from CUCM. I have restarted the TFTP service and have tried erasing the ITL file on a test phone, but none of that has made any difference.
I know the phone is still using the old URL because I'm using wireshark to watch what it's doing. As soon as I select the corporate directory, the phone sends an HTTP request to the old URL Directories url (the one that was configured when the system was originally implemented, which has since been changed to reflect the URL of the script on the new server).
Also of note is that when I browse to:
https://<CUCM>:8443/ccmcip/xmldirectory.jsp
It's returning this, which is the old corporate directory URL that as far as I can tell is no longer configured anywhere in CUCM:
<MenuItem>
<Name>Corporate Directory</Name>
<URL>http://192.168.206.197/ldapinput.asp</URL>
</MenuItem>
So, although the phone is never actually polling the https://<CUCM>:8443/ccmcip/xmldirectory.jsp URL, it's curious that it's still using the URL that script returns for the corporate directory.
I've got a TAC case open, but after a few back and forths we do not seem to be making much progress.
Can anyone offer any suggestions for resolving this issue?
Thanks,
FW
