User gets Mailbox almost full message but the Exchange malibox is not close to full

[mullett]

We are running Exchange 2010 and Unity 7.0.  User always get that his exchange mailbox is almos full and it very close to empty.  I can NOT clear this message.  I have deleted the user from unity and it still is happening.

[testeven]

Hi Rick,

Please check the Storage limit policies against the mailbox.

On the Cisco Unity server, select Start > Programs > Microsoft Exchange >

System Manager.

Expand the servers group.

Expand your Unity server.

Expand first storage group.

Right-click on mailbox store and select Properties.

Click the Limits tab and set a value for these fields:

Issue warning at (KB)

Prohibit send at (KB)

Prohibit send and receive at (KB)

Click OK to save the changes.

You can disable this warning (not really recommended):

Go to your Unity server desktop > open the "Unity Tools Depot" >

expand the "Administration Tools" folder > double-click on the

"Advanced Settings Tool" and set to 0 the following attributes:

"Conversation - Full Mailbox Check Feature"

"Conversation - Full Mailbox Check Prompt"

Then reboot the Unity server.

Yu can refer to this TAC Case Collection:

https://supportforums.cisco.com/docs/DOC-4242

Regards,

Tere.

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[saultcollege]

Hi Rick,

Did you get this resolved?