Viewmail crashing Outlook 2010

[putney_m]

I am working with a customer that is using the Viewmail pluggin for Outlook with their Unity Connection system. We are seeing the viewmail pluggin crash after a day or two once it is installed. We have tried removing the pluggin, repairing office, and then reinstalling the pluggin without success. We are using Outlook 2010 on Windows 7 (32-bit) SP1 machines. We ae using Unity Connection 8.6(2a) along with Webview 8.6(7). Attached are the error messages we are getting.

Any help would be greatly appreciated.

Thanks,

Michael

[davrojas]

Hello Michael,

1.Does the issue happen when you close outlook, open outlook or just random?

2.If you disable any type of remainder including the calendar, do you still

get the error when opening Outlook? This is to rule out the fact that by having any type of remainders enabled

could pop-up the exception.

3. Is there any additional add-in installed in Outlook?  It has been seen to fail randomly with other Third Party add-ins for example ClickToCall

If this is the case i would recommend to test VMO without any additional add-ins for a couple of days.

**Within the information you provided i do not see your Exchange version, however if you would happen to have Exchange 2007 believe you are hitting the following bug:

http://tools.cisco.com/Support/BugToolKit/search/getBugDetails.do?method=fetchBugDetails&bugId=CSCua16644

CSCua16644 Bug Details

VMO loses account association on Outlook 2010 on windows 7

Symptom:

VMO would lose its configuration whenever Outlook 2010 is restarted giving the following error:

The Explorer has been closed and cannot be used for further operations. Review your code and restart Outlook.

Outlook.ExplorerClass.get_CurrentFolder()

AddinExpress.MSO.2005.DLL: N 00000 (0x0) JIT

VMOAddIn.ExplorerWrapperBase.Explorer_SelectionChange(explorerActivated As Boolean)

AddinExpress.MSO.2005.DLL: N 0012 (0xC) IL

VMOAddIn.ExplorerWrapperBase.ExplorerWrapperBase_Activate()

AddinExpress.MSO.2005.DLL: N 0024 (0x18) IL

VMOAddIn.AddinModule.adxOutlookEvents_ExplorerActivate(sender As Object, explorer As Object)

AddinExpress.MSO.2005.DLL: N 0021 (0x15) IL

AddinExpress.MSO.ADXOutlookAppEvents.DoExplorerActivate(explorer As Object)

AddinExpress.MSO.2005.DLL: N 0008 (0x8) IL

Exception Message: An error has occured in the code of the add-in.

Exception Target Site: Object reference not set to an instance of an object.

Conditions:

UC 8.6.2 with single inbox Exchange 2007

VMO 8.6.7 - Outlook 2010

Windows 7 enterprise 64 bit

Workaround: Not Known

Best regards and hope this helps,

David  Rojas Peck

Cisco TAC Support Engineer, Unity

Email: davrojas@cisco.com

Phone: 1-407- 241-2965 ext 6406

Mon, Wed, and Fri 12:00 pm to 9:00 pm ET, Tue and Thu 8:00 am to 5:00pm ET

Cisco Worldwide Contact link is below for further reference.

http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

[putney_m]

We ended up upgrading the viewmail client to version 9.0(1) and it resolved the issue.

Thank you for you help.

Michael