VVM Mailstore password rejected

[yoonfui.chong]

Hi all,

i have done the integration unity and presence with CUCM. i have a problem in Cisco Unified Personal Communicator.

My voice mail does work because credential have been rejected. i have attached the image. can anyone know this issue.

Thanks.

Regards,

chong

[Jasmeet Sandhu]

Hey Chong,

Since you are integrating with Unity w/ Exchange, please make sure that you are using the AD Password and not the PIN used to check the Voicemail through the Phone. If that still fails, please try the following command from the CLI

Open up command prompt from your pc and type the following

telnet 192.168.60.50 143

1 capability

2 login userid password

For the userid/password, use the credentials of the affected user.

->Now if you are not able to telnet to Port 143 on Exchange server, then that means that IMAP is not enabled.

->If when you type the command "1 capability" and get an output where you see LOGINDISABLED being listed among other things, that means that Exchange does not allow authentication over IMAP and/or secure authentication is enabled. There, we need to have Authentication over IMAP enabled

Let me know where it fails.

BR,

Jasmeet