After upgrading Presence and CUCM from version 7.0(3) to 8.0(2) CUPC 8.0(3) no longer communicates with Unity.

[Donald Holman]

We are unable to communicate with Unity. Unity ver. 7.0. We see the following message in the log file.

<serverHealthInformation>
        <ns4:serverType>VVM_SYSTEM</ns4:serverType>
        <ns4:status>DISCONNECTED</ns4:status>
        <ns4:serverFriendlyName>10.79.1.41</ns4:serverFriendlyName>
        <ns4:serverAddress>10.79.1.41</ns4:serverAddress>
        <ns4:serverPort>443</ns4:serverPort>
        <ns4:transportProtocol>HTTPS</ns4:transportProtocol>
        <ns4:failureCode>1923</ns4:failureCode>

We tried to upgrade the CUPC from 8.0(3) from 8.0(5) however the same problem exists. We have since downgraded back to 8.0(5). Your suggestions are welcome.

Thank you in advance,

[Jasmeet Sandhu]

Hey Donald,

We need to make Visual Voicemail Web Services is running and installed on Unity Server.

Can you verify what that URL does from your PC directly?

https://10.79.1.41:443/vmws/services/Authentication?wsdl

It could be you don't have it installed on your unity,

What is your exact version of unity

BR,

Jasmeet