Call forward during night service

[patrickhasler70]

Hi all

I have an AA script that prompts a user to press 1 to leave a message or press 2 to be transferred to a mobile number. This mobile number changes most days at no particular interval. My idea is (if caller presses 2), to transfer calls to reception. The reception phone (cisco 7940) should use CFA to today's mobile number on duty. When the receptionist tried to cofigure CFA on her phone during night service hours, the cisco phone didn't take the number. Is this because she tried this while night service was on? Also, if done during office hours, would this CFA be ignored or overwritten by the night service?

Thanks for your help

[nikhijos]

Hi Patrick,

When the receptionist tried to cofigure CFA on her phone during night service hours, the cisco phone didn't take the number. Is this because she tried this while night service was on?

This may not be because of night service was active. It should work even if the night service is on.

Also, if done during office hours, would this CFA be ignored or overwritten by the night service?

CFA cannot be ignored or overwritten by the night services.

Thanks,

Nikhil Joshi.

[patrickhasler70]

thanks for that, I'll give it another try

[Steven DiStefano]

Is this CUCME? Perhaps Call-Forwarding Night-Service <target> is taking prescedence as I thought it should?

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmetrans.html

A directory number can have all four types of call forwarding defined at the same time with a different forwarding destination defined for each type of call forwarding. If more than one type of call forwarding is active at one time, the order for evaluating the different types is as follows:

 

1. Call forward night-service

 

2. Call forward all

 

3. Call forward busy and call forward no-answer