Cisco Quality Manager

[Steven Williams]

How does Cisco Quality Manager work with the UCM platform, Unity, and CCX. I have never heard of it till I got to my new job?

Also any learning resources/blogs on QM would be great, also CCX.

Thanks.

[Manish Gogna]

HI Steven,

Quality Management install and admin guides are available here

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization-advanced-quality-management-10-5-1/model.html

For UCCX, you can check the following

http://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-express/products-installation-and-configuration-guides-list.html

HTH

Manish