05-22-2019 12:40 AM
Hi
I am new to this and I have some basic working knowledge on CUCM, but no knowledge on CUC/UCCX. A customer has generated a requirement for IVR, and while I was exploring, I came to know that there is CVP IVR, there is IVR in Unity as well. And UCCX is probably the full-blown contact center solution with IVR.
I would really appreciate if someone takes the trouble to briefly describe the differences between IVR functionality of the three products.
Rishad
Solved! Go to Solution.
05-27-2019 12:37 PM
05-22-2019 06:58 AM
I'd strongly suggest you reach out to a Cisco partner with voice specializations to present the requirements/needs in order to identify which option would be required, and given that you have not deployed any of the other products, assistance with the deployment and configuration to make sure there are no mistakes.
05-22-2019 07:04 AM
05-27-2019 12:37 PM
05-27-2019 01:15 PM
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