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Cisco Unity 8.5.x -- cannot access web admin interface

vannguyen0
Level 1
Level 1

Hi, I don't know when this started happening, but I cannot access the web admin interface for Cisco Unity anymore.  I've restarted the Tomcat server several time.  After some troubleshooting, I found out that I am able to access the http portion, but not the https portion.  I am able to get to the log on page over http, but after logging on, it automatically redirects to https.  

Is there a way to disable https redirect until I figure out what is wrong? 

3 Replies 3

Manish Gogna
Cisco Employee
Cisco Employee

Can you check the output of following on the CLI of this server:

utils diagnose test

utils core active list

Have you tried different browsers or PC's?

Manish

jaguilera0
Level 1
Level 1

It is with all the browsers with different problems. It seems it used IE 5 html motor wich is no longer supported in Win10. Chrome doesn't open the menus, and FireFox sends Diffie-Hellman error.

Is there a work around or troubleshoot?

jaguilera0
Level 1
Level 1

I noticed that part with the https portion and after making some digging found out about this Microsoft Security Update(https://support.microsoft.com/en-us/kb/3061518). It doesn't provide a solution but a work around in the meantime. Hope it is useful for you.