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Jorge Huaman
Beginner

Cisco Unity Connection 8.5 - Automated Attendant

Hi,

¿Do you know if the Automated Attendant in Cisco Unity Connection 8.5 (CUCn) only route calls to user that has voice mails in the CUCn? ¿happend with extentions that hasn't voice mails?

I really appreciate any anwser.

Best Regards,

Jorge Huaman

1 REPLY 1
briward
Beginner

I'm sure you're aware of this documentation, but I thought I'd post it too.  http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/administration_cmbe/guide/6xcucmbesag040.html

But yes, you can use auto attendant for other areas of the product than just users with voice mailboxes.  Combined with call routing rules and all the handlers and you can create a great caller experience.

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