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Beginner

Cisco unity connection web inbox error

Hello,

I am getting  following error after login to Cisco unity connection web inbox

"Mail box could not be loaded"

I have checked following

- In user COS selected "allow them to use the Messaging Inbox and RSS Feeds"


- Inbox RSS Feed Service  -Service running

CUC Version 8.5

This is happening for all users  . Can any one help me on this

Regards,

Shaijal

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Community Legend

Re: Cisco unity connection web inbox error

Hi Shaijal,

Is it possible that you are hitting this bug;

CSCty92204 - Exipred password Users logging into WEB INBOX not notified to change pwd

Symptom:

Inbox is not loaded for a user whose password has expired

Conditions:

When  password for a user expires,the user is not prompted to change  passowrd. The message shown to the user is "Mailbox could not be loaded"

Workaround:

The password can be changed through CPCA.The user can then navigate to inbox successfully

Details

First Found in:                          (1)

8.5(1)ES47

Status:

Fixed

Last Modified:

May 30,2012

Fixed in:                          (8)

9.0(0.98000.36),9.0(0.98000.138),9.0(0.181)

8.6(2.22028.1),8.6(2)ES30,8.5(1.15073.1)

8.5(1)ES94,1.9(9.98000.18)

Less

Product:

Cisco Unity Connection

Platform:

Dependent

Severity:

2 - severe

Maybe you could try changing one of the user "Web" passwords and re-test

Cheers!

Rob

"Always movin' ahead and never lookin' back" - Springsteen

View solution in original post

2 REPLIES 2
Hall of Fame Community Legend

Re: Cisco unity connection web inbox error

Hi Shaijal,

Is it possible that you are hitting this bug;

CSCty92204 - Exipred password Users logging into WEB INBOX not notified to change pwd

Symptom:

Inbox is not loaded for a user whose password has expired

Conditions:

When  password for a user expires,the user is not prompted to change  passowrd. The message shown to the user is "Mailbox could not be loaded"

Workaround:

The password can be changed through CPCA.The user can then navigate to inbox successfully

Details

First Found in:                          (1)

8.5(1)ES47

Status:

Fixed

Last Modified:

May 30,2012

Fixed in:                          (8)

9.0(0.98000.36),9.0(0.98000.138),9.0(0.181)

8.6(2.22028.1),8.6(2)ES30,8.5(1.15073.1)

8.5(1)ES94,1.9(9.98000.18)

Less

Product:

Cisco Unity Connection

Platform:

Dependent

Severity:

2 - severe

Maybe you could try changing one of the user "Web" passwords and re-test

Cheers!

Rob

"Always movin' ahead and never lookin' back" - Springsteen

View solution in original post

Beginner

Cisco unity connection web inbox error

Many thanks Rob

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