CUC Live Record: the system is currently unable to record

[Leo Salcie Tejeda]

Hi,

I'm running Live Record with CUC 9.1. After dialed the Live Record number (9990) this message is received: The system is currently unable to record. Please try again later". What does the message means? Does CUC is out of space?

This feature works for some time. I followed these instructions:

To configure Live Record, first of all you need to create a DN on UCM:

1. UCM > Call Routing > Directory Number > Add New
2. Enter a DN, say for example 1188.  Configure partition and CSS base on your environment
3. CFA to the voicemail pilot number

On CUC, you need to do the following:
1. CUC > Call Routing > Forwarded Routing Rules > Add New
2. Enter Live Record in Description field and select Save.
3. On the Edit Forwarded Routing Rule page, in the status field, select Active
4. Under Send Call To, select Conversation
5. In the Conversation list, select Start Live Record
6. Under Routing Rule Condition, select Add New
7. On the new Forwarded Routing Rule Condition page, select Dialed number
8. Select Equals and enter the Live Record pilot number, in my case the number is 1188.  Then select Save.

by Panda eats bamboo

Thanks in advance
Regards

[Emmanuel Valdez]

Hi,

From the extension that you received the error message can you receive a voicemail?

Regards.

[Leo Salcie Tejeda]

Hi Emmanuel,

Thanks for your response. Yes, I'm able to receive voicemail from that extension. Any idea?

[Emmanuel Valdez]

Hi Leo.

I tested the configuration with CUC 9.1.2 and 10.5 and it worked well, what´s your complete CUC release?

Did the feature work before on this CUC? 

Regards.

[Leo Salcie Tejeda]

I'm running CUCM 9.1.1 and CUC 9.1.1. It worked before the upgarde from 8.5 version to 9.1.1 version.