06-27-2012 07:08 AM - edited 03-19-2019 05:10 AM
Hello,
First time I installed cucilync, I have a problem with the desk phone he is grayed out and I can not us him. Softphone mode is working well, I did already check the CTI groups also that the CTI is allowed on the device and device profile, everything looks good, what could be still the problem and how can I do a further troubleshooting ?
Thanks.
06-27-2012 07:12 AM
Check for user/device/DN associations, they all need to be configured properly
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
06-27-2012 10:39 AM
Hello Java,
I did check it, but I could not find a fault, tere is another thing when the desk phone is on a call then I see it in Lync, so there is a link.
Are there other things to check ?
Thanks,
Peter
06-28-2012 08:54 AM
Hi... Assign standard CTI control for all device role to the end user..
Please let me know if its help .
06-28-2012 12:16 PM
Thanks all for the replies, but I found the solution in the registry keys, Some of them were not proper configured
10-11-2013 08:43 AM
could you please specify what exactly you were doing to solve the problem?
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