09-26-2011 11:00 PM - edited 03-19-2019 03:40 AM
Hi,
I have installed and configured CUP and CUPC but failed to login.
versions are below:
1. CUCM 8.5
2. CUP 8.5
issues are below:
1. login failed through CUPC 8.5 but log in successfull through CPUC 8.0
2. failed to send IM to other users.
Thanks,
Muzammel
Solved! Go to Solution.
09-28-2011 01:00 AM
Hi Muzammel,
CUPC 8.5 needs to resolve host name by DNS.Try to add the CUPS server name to
the Windows host file of the machines, or add a DNS entry for the CUPS server
To modify the host file,goto C:\WINDOWS\system32\drivers\etc\hosts
Add both the CUPS server and CUCM IP Address and hostname then save the file.
Exit completely out of CUPC, relogin.
Hope this helps.
Tx,
Shalu
09-28-2011 01:00 AM
Hi Muzammel,
CUPC 8.5 needs to resolve host name by DNS.Try to add the CUPS server name to
the Windows host file of the machines, or add a DNS entry for the CUPS server
To modify the host file,goto C:\WINDOWS\system32\drivers\etc\hosts
Add both the CUPS server and CUCM IP Address and hostname then save the file.
Exit completely out of CUPC, relogin.
Hope this helps.
Tx,
Shalu
10-05-2011 12:09 AM
Hi Shalu,
Thanks for your reply. I have modified host file and now I can login through CUPC 8.5. so login issue has been solved but
when I try to send IM its showing invalid parameter.
Please help me.
Thanks,
Muzammel
10-05-2011 01:02 AM
Hi Muzammel,
Are you adding a contact from history cache and not from AD directory? If yes, so will be able to call history contact but
not get presence information or IM since it is not a contact in AD or CUCM. Also see
Tx,
Shalu
10-05-2011 01:57 AM
Hi Shalu,
I have no Active Directory, I am adding contact from CUCM. When I click on chat it shows failed to start conversation and invalid parameter.
Thanks,
Muzammel
10-05-2011 03:00 AM
Hi Muzammel,
Can you please verify that the LDAP Profile have a 'Bind Distinguished Name (DN)' value?
Tx,
Shalu
08-02-2012 10:13 PM
Hello Shalu, I have an issue with CUPC 7, "login failed. Make sure your username and password are correct". I already run the troubleshooter diagnostic on CUPS and everything is green checked, also the CUCM Publisher Configuration and everything is successful and connected, green check too.
I have already reset the Tomcat service, actually the whole server but still got the same error.
I downloaed the logs from CUPC and found this:
2012-02-13 16:55:52,492 [0x000021e8] ERROR LCMiddleware - (MWMSG_EIM_SOAPLOGINFAILED) Failed to log in to SOAP server https://10.32.13.3/EPASSoap/service, The username/password entered is invalid.
2012-02-13 16:55:52,493 [0x000021e8] DEBUG LCConnection - CUPS_CONFIG setReason(): [REFUSED] --> [INVALID_CREDENTIALS]
My credetentials are fine, I already got login in CUPS user web page and CUCM user webpage.
I have downloaded the
Cisco UP Client Profile Agent" logs and "Cisco Tomcat Security" logs
but I can't find anything.
please any help ??
Presence 7.0.5.10000-18
CUCM 7.1.3.10000-11
Best Regards
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