06-08-2012 10:30 PM - edited 03-19-2019 05:03 AM
I have an issue with CUPC 7, "login failed. Make sure your username and password are correct". I already run the troubleshooter diagnostic on CUPS and everything is green checked, also the CUCM Publisher Configuration and everything is successful and connected, green check too.
I have already reset the Tomcat service, actually the whole server but still got the same error.
I downloaed the logs from CUPC and found this:
2012-02-13 16:55:52,492 [0x000021e8] ERROR LCMiddleware - (MWMSG_EIM_SOAPLOGINFAILED) Failed to log in to SOAP server https://10.32.13.3/EPASSoap/service, The username/password entered is invalid.
2012-02-13 16:55:52,493 [0x000021e8] DEBUG LCConnection - CUPS_CONFIG setReason(): [REFUSED] --> [INVALID_CREDENTIALS]
My credetentials are fine, I already got login in CUPS user web page and CUCM user webpage.
I have downloaded the
Cisco UP Client Profile Agent" logs and "Cisco Tomcat Security" logs
but I can't find anything.
I am attaching the logs, please any help ??
Presence 7.0.5.10000-18
CUCM 7.1.3.10000-11
06-10-2012 07:30 AM
Hi ,
Have you tried to login in CUPC user option page?
Shib
06-10-2012 12:58 PM
Yes I did, the login is successful
06-10-2012 03:28 PM
Have you put the value in the host file in your PC ?
e.g
C--windows--system32--drivers--etc-host
10.135.200.6 cup
10.135.200.1 cucm-pub
10.135.200.2 cucm-sub1
Try to use cupc in login server
06-10-2012 06:42 PM
Yes shaikh I already tried and the same result =(
06-10-2012 11:42 PM
Try to download CUPC new version and in the device add Client service framwork instead CUPC and tried .
One basic thing did u assign liecense capability in sytem bar in CUCM?.
06-12-2012 07:25 AM
Do you mean last 7 version?? because version 8 won't work because of use XMPP and 7 version use SIP.
Yes I did regarding licensing capability.
Regards!!
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