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jesus Barrios
Beginner

Dont Record message Unity 8.5

Good Afternoon

I have a CUCM 8.6 in cluster, integrated with unity conection 8.5 in cluster-pair, An caller call to an user register in unity,  unavailable greeting is enabled for the user caller, but never recorded, the voice port are correct.

2 REPLIES 2
Amine Nouasri
Participant

If I understand your question, callers are unable to leave a message for the end user. Check call action after greeting. It should be set to take message. Check also what greeting is active: standard, closed, alternate and if the the voice mail box is full as well.

Please rate helpfull answers!

Yes, Amine is active, the forwared routing rules is default, the opening greeting is active, and the send call is opening greeting , attempt transfer, the unity is new, the mail box is empty.

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