07-08-2019 08:22 AM
Hello everyone,
We have a CUCM under the version 12 and we would like to configure call forwarding no answer (CFNA). We would like to forward the call to another user (the reception desk).
Please, how can we do that ?
Thanks in advance.
Solved! Go to Solution.
07-08-2019 09:51 AM
On the Directory Number configuration page, below is the section where you can configure CFNA. If you are forwarding to voicemail, check the box and that is all you need to do. If you are forwarding to a specific internal or external number, enter the number (as if you were dialing it from the phone) and enter a CSS where CUCM can look for that target number.
Maren
07-08-2019 08:41 AM
As a user, use the self-care portal, as an admin, use CCMAdmin
07-08-2019 08:57 AM
Thank you for your reply. Could you please be more specific on how do I set it up.
I have access to the CCMADMIN, but what do I do next?
Thank you!
07-08-2019 09:01 AM
Find the DN and there will be all the call forward options, just change it as required, and adjust the CSS if necessary as per your dial plan.
07-08-2019 09:51 AM
On the Directory Number configuration page, below is the section where you can configure CFNA. If you are forwarding to voicemail, check the box and that is all you need to do. If you are forwarding to a specific internal or external number, enter the number (as if you were dialing it from the phone) and enter a CSS where CUCM can look for that target number.
Maren
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