Incoming Call Notification Popup for CUPC and IdentaPop Pro

[Jamie Weatherhead]

Afternoon all,

We use an application called IdentaPop Pro which is a Caller ID desktop popup program that utilises the Call Manager's TSP drivers. Since we upgraded our CUCM Cluster to 7.1(3)SU2 (from 6.1(4) ) I have noticed that incoming calls on the desktop are popping up with the '0' removed from the beginning of the number..

I have also noticed that the notification popup in Cisco Personal Communicator also removes the zero from an incoming external number.

However, the notification popup works properly if I use IP Communicator and displays the full number correctly.

Do I need to setup any application dialing rules maybe?

Any assistance would be appreciated.

Thanks

Jamie

[Joseph Martini]

CIPC uses SCCP while the TSP and CUPC (in deskphone mode) rely on CTI.  There may have been a change to the TSP between versions that causes that behavior change.  If you would really like to have the old functinality back I'd open a TAC case to reproduce the behavior on the 6.1.4 TSP and the 7.1.3 TSP or even easier just use CUPC.