Move unity connection mailbox to another mailbox store failed

[Hao Hu]

Hi there,

I created a new mailbox store in the Unity connection 9.1.1 and the mailbox store status is ok.

Access was enabled too. I am able to add new user's mailbox on it.

However, when I tried to move some the mailbox from the default mailbox store I was moving failed message.

I was using a user with system admin role.

Did I miss anything? Thanks in advance!

Kevin

[Rob Huffman]

Hi Kevin,

Are you hitting any of these restrictions?

Moving Mailboxes Between Mailbox Stores in Cisco Unity

Connection 9.x

When moving mailboxes between mailbox stores, note the following:

•

When a mailbox is moved to another message store, the MWI status is retained.

•

When clustering is configured, you must sign in to

the server whose server status is primary to move

mailboxes.

•

Moving a mailbox fails if:

–

The administrator currently si

gned in to Cisco Unity Connection Administration is not

authorized to move a mailbox.

–

The source or target mailbox store is disabled be

cause, for example, the mailbox store is being

backed up.

–

The mailbox is disabled.

–

The user whose mailbox you are moving is a sy

stem user. System mailboxes cannot be moved

out of the default mailbox store, UnityMbxDb1

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsag180.pdf

Cheers!

Rob

"Talk about a dream
Try to make it real" 

- Springsteen

[Hao Hu]

Thanks Rob for the answer.

However, I did check this in the system admin guide.

The mailbox I was moving doesn't belong to a system user. Both mailbox store are up and running.

I did use a system admin account to move the user mailbox from default mailbox store to a recenlty created one.

And I did it from the Unity connection publisher. But it still failed.

which system log should I check for more failure details? any other suggestion?

Kevin