we have to migrate our costumers from an old BPX to Cisco VOIP. On the old PBX exists an old CTI client and this CTI client has a big advantage. It's possible to mark a phone number in any application and press a (self defined) key (example F6 or F7) and the client places the call. The CTI client adds automaticly a leading 0 for outside calls.
Is there a way to realize this with Cisco Personal Communicator or has Cisco Jabber for Windows a solution for this? Is there a reason why such a feature is missing?
I'm open for tipps. Maybe it's needed to program an own application with SDK or there is a freeware to extend the CTI functions in UPC oder Jabber.
At the end Cisco Jabber should have such a feature.
Thx for help
To add the leading 0? That's not problem... the main thing is the dialing from every application with pressing a key on the keyboard.
You can use Cisco Click to Call application which is compatible with MSFT Office products, most browsers, PDFs, etc.