I am having a problem with my TCL: its-CISCO.188.8.131.52.tcl
Every thing was working fine but suddenly a problem came up:
when a caller dials the company number a greeting message is played, but when he dials the extension, the routers does not recognize the entered digits, and this message played "the destination you called is unreachable please re-enter the number you are calling"
I am using CCM 6.1 with this router.
Any idea to solve this probelm???
By the way the company recently shifted PSTN lines cabinet. could this be a problem(phone lines polarity)!!!
Thanks in advance
I have the same issue and I solved that after I :
-Upgrade IOS to this version: -adventerprisek9-mz.124-6.XT
please reply if these points are useful and solve the problem.
After you login to cisco.com
go to support --> download software and paste
(its-CISCO.184.108.40.206.tcl) in the search field and also same step for IOS
yes i am in saudi, could the PSTN provider be the problem??? because this problem came up suddenly.
but i noticed some thin strange: when i dial the company number from the company, a greeting meassage is played and call is delivered to extensions after entering the digits. but when i dail the company number from outside the company (my mobile for example) i am facing problems.
so what do you think???