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UCCX IVR script: access corporate directoy

matthewik.lee
Level 1
Level 1

Dear bro., 

A demand to access the corporate directory by press a digit(say "0") and speak out a staff name for his or her extension in the UCCX IVR script. Could this possible?

Rgds,thanks

Matthew  

1 Reply 1

matthewik.lee
Level 1
Level 1

Hi

After searching, and found the feature in need is like the Speech Connect for Cisco Unity Connection mentioned in https://supportforums.cisco.com/discussion/11353006/auto-attendant-uccx.

As we do not have Unity Connection, can this be done by uccx scripting. 

Thanks Matthew