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Unity Connection 10.5.2 - Cant convert local user to LDAP user

Hello All,

    I'am running Unity Connection 10.5.2 synched with LDAP.  We added a user manually in Unity Connection and now we are trying to synch it with LDAP by clicking the checkbox "Integrate with LDAP Directory".  We confirmed the alias of the user does match the alias in Active Directory.  Yes we recieve the error "the user cannont be associated with the LDAP directory".  Does anyone know why this might be happening?  The user is available to be imported from LDAP as well in Unity Connection.  Thanks

 

Jason

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I'd verify the user has a last name, is enabled in Active Directory (not inactive or locked out) and make sure there are no hidden characters in the alias and that the user is in the correct domain.