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mtaylor3
Beginner

Unity Connection 7.x call handler help

I have some call handlers setup and I have users associated to them as distribution lists. But how do users access that account and change the greeting.

1 REPLY 1
David Hailey
Advisor

You will need to configure the Greetings Administrator in order for users to dial in, authenticate, and then administer Call Handlers to which they have access.

First though, you need to confirm whether you have Unity or Unity Connection as I don't believe Unity Connection supports the use of Distribution Lists for Call Handler owner assignment (unless you have a legacy version like 1.x or 2.x).  Instead, Unity Connection users must be assigned the Greetings Administrator role and then be assigned permissions to each call handler they can administer on an individual basis.

Unity Connection setup for CUGA is here:  http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag150.html#wp1049924

The standard Unity setup is here:  http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/administration/guide/dom/5xcusag250d.html

Hailey

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