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Unity Connection 8.5.1 - DR backup failing with messages

fei he
Level 2
Level 2

We have run into error where UnityConnection back up fails for instance.  Below is RTMT alarms:

 

Mar 31 03:16:16 XXXXTEL02 local7 3 : 12: XXXXTEL02: Mar 30 2014 16:46:16.821 UTC :  %UC_DRF-3-DRFMABackupComponentFailure: %[Reason=DRF was unable to backup component MESSAGES.Error : Unknown MESSAGES Error][AppID=Cisco DRF Master][ClusterID=][NodeID=XXXXTEL02]: DRF was unable to backup at least one component.
Mar 31 03:16:16 XXXXTEL02 local7 3 : 13: XXXXTEL02: Mar 30 2014 16:46:16.821 UTC :  %UC_DRF-3-DRFFailure: %[Reason=DRF was unable to backup component MESSAGES.Error : Unknown MESSAGES Error][AppID=Cisco DRF Master][ClusterID=][NodeID=XXXXTEL02]: DRF Backup or Restore process has failed.
Mar 31 03:16:40 XXXXTEL02 local7 2 : 69: XXXXTEL02: Mar 30 2014 16:46:40.170 UTC :  %UC_RTMT-2-RTMT_ALERT: %[AlertName=CiscoDRFFailure][AlertDetail= Reason : DRF was unable to backup component MESSAGES.Error : Unknown MESSAGES Error AppID : Cisco DRF Master ClusterID :  NodeID : XXXXTEL02  TimeStamp : Mon Mar 31 03:16:16 CST 2014. The alarm is generated on Mon Mar 31 03:16:16 CST 2014.][AppID=Cisco AMC Service][ClusterID=][NodeID=XXXXTEL02]: RTMT Alert

 

Please note that 2 overnight scheduled backups was successful but failed on another one.

2014-03-30-03-00-26.tarNETWORKSun Mar 30 04:49:43 CST 2014SUCCESSSCHEDULED - Daily_Backup8.5.1.13900-5CUC,CONNECTION_MESSAGES_UNITYMBXDB1,CONNECTION_DATABASE,CONNECTION_GREETINGS_VOICENAMES
2014-03-31-03-00-25.tarNETWORKMon Mar 31 03:20:55 CST 2014ERRORSCHEDULED - Daily_Backup8.5.1.13900-5CUC,CONNECTION_DATABASE,CONNECTION_GREETINGS_VOICENAMES

 

UnityConnection - 8.5.1.13900-5

Any idea?

1 Reply 1

A.M.Mahesh Babu
Cisco Employee
Cisco Employee

You need to Check the Cisco DRF Master and Local agent logs to find out the reason