cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

955
Views
0
Helpful
1
Replies
bwalsh
Beginner

Unity Connection multiple user mailbox - mark message as "saved" when listening to message

I have a customer that recently migrated from Unity 4.x to Unity Connection 8.X.  They have a *very* busy mailbox that's checked by multiple people.  This particular mailbox is a call center mailbox.   The behavior when using Unity was as follows:   User A is listening to message 1 User B jumps in and the system would send them to message 2 (think this was happening because message 1 was marked "read") User A completes message 1 and is sent on to message 3 This behavior worked with multiple users   The behavior with Unity Connection is as follows: User A listening to message 1 User B jumps in and the system sends them to message 1 also This hurts the workflow for the users since multiple people are now working on message 1   Looking for similar behavior with Unity Connection.   Is there a way to make Unity Connection mark the message as "read" (or saved) right away when User 1 user STARTS listening to message 1?  That way, when user 2 jumps in, they will hear the first NEW message (message 2)?   Or maybe there's a better way to solve this problem using a different method - dist lists or something?

1 REPLY 1
Rob Huffman
Hall of Fame Community Legend

Hi there,

This answer is from Lindborg himself

https://supportforums.cisco.com/message/3365072#3365072

I think you are probably best served using a Distribution setup like you

nicely noted.

Cheers!

Rob

Content for Community-Ad