I sent email to sntc-support-community@cisco.com with file that's in this directory: /opt/cisco/ss/adminshell/applications/CSPC/exportdata ... View more

Version 8 Update 91 for Mozilla and IE from one laptop Version 8 Update 73 for IE from another laptop Console and SSH works fine There is no uploaddata directory: [root@localhost ~]# cd /opt/cisco/ss/adminshell/applications/CSPC/ [root@localhost CSPC]# ls -l total 900 -rw-r--r--. 1 root    root      95863 Sep 22  2015 2223_cspc.log -rw-r--r--. 1 root    root      96919 Sep 30  2015 2324_cspc.log -rw-r--r--. 1 root    root      99599 Sep 22  2015 6019_cspc.log -rw-r--r--. 1 root    root      99958 Sep 10  2015 8087_cspc.log -rw-r--r--. 1 root    root     121913 Sep 22  2015 8431_cspc.log -rw-r--r--. 1 root    root      88113 Aug 27  2015 8478_cspc.log -rw-r--r--. 1 root    root     106424 Aug 26  2015 9625_cspc.log drwx------. 2 casuser casusers   4096 Jun 15 15:10 add-ons drwxr-xr-x. 6 root    root       4096 Sep 30  2015 backup drwx------. 7 casuser casusers   4096 Sep 22  2015 bin -rwxr-xr-x. 1 root    root      76330 Aug 27  2015 Cisco_CSP_Collector_2.5_Insta                               llLog.log drwx------. 6 casuser casusers   4096 Aug 27  2015 cli drwx------. 3 casuser casusers   4096 Aug 27  2015 cso -rw-r--r--. 1 casuser casusers  14672 Jun 15 15:28 cspc.out -rw-r--r--. 1 root    root       6711 Jun 15 15:13 cspc_servers.out -rw-rw-rw-. 1 casuser casusers     16 Jun 15 15:10 cspc_tomcat_start.log -rw-rw-rw-. 1 root    root         70 Jun 15 15:08 cspc_tomcat_stop.log drwxrwxrwx. 9 casuser casusers   4096 Jun 15 15:15 data drwx------. 3 casuser casusers   4096 Aug 27  2015 database drwx------. 5 casuser casusers   4096 Sep 22  2015 etc drwxr-xr-x. 2 casuser casusers   4096 Jun 15 15:28 exportdata drwx------. 6 casuser casusers   4096 May 12  2015 jre lrwxrwxrwx. 1 root    root         46 Aug 27  2015 jreinstall -> /opt/cisco/ss/a                               dminshell/applications/CSPC/jre drwx------. 2 casuser casusers   4096 Sep 22  2015 lib drwx------. 2 casuser casusers   4096 Jun 15 14:05 logs -rwx------. 1 casuser casusers   1419 Aug 27  2015 pariKeyStore -rwx------. 1 casuser casusers    714 Aug 27  2015 pariTrustStore drwx------. 7 casuser casusers   4096 Sep 30  2015 ppm drwxr-xr-x. 2 casuser casusers   4096 Jun 15 15:10 Regconf drwx------. 9 casuser casusers   4096 Aug 27  2015 resources drwx------. 3 casuser casusers   4096 Jun 15 15:09 run drwx------. 5 casuser casusers   4096 Aug 27  2015 server -rwx------. 1 casuser casusers      0 Aug 27  2015 smartlogging drwxrwxrwx. 4 casuser casusers   4096 Aug 26  2015 tftproot drwx------. 2 casuser casusers   4096 Aug 27  2015 Uninstall_Cisco_CSP_Collector drwx------. 4 casuser casusers   4096 Jun 15 15:07 webui [root@localhost CSPC]# pwd /opt/cisco/ss/adminshell/applications/CSPC [root@localhost CSPC]# cd uploaddata -bash: cd: uploaddata: No such file or directory   There is an exportdata directory with a .zip file in it if that's the one you want ... View more

Hey Lynden, I spent last couple hours rebuilding this CSPC and am getting the exact same error message as before. Same Invocation Exception ... View more

Yes, I can try that.   Where do I get another license?  From the SNTC Portal? ... View more

Rebooted the CSPC VM - same exact problem. ... View more

Yes, the Upload Processing from this morning completed successfully.   I tried IE and Firefox from one computer.  I tried Safari from another computer.  I also tried IE from a third computer.   See attached screenshot. ... View more

I logged into the SNTC Portal again since I re-ran the collection profile earlier this morning.   I now see 5 phones.  Only 5 out of the approx. 1,000 phones. ... View more

I re-checked the Collection Profile Run Summary, and was able to see my CM's listed in there.   When I clicked on my "main" subscriber, and click on the dropdown for the "Select Dataset", I see that number 5 for PhoneEntry is "Successful".  However, after I select it I get some kind of "invocation exception" popup in my browser.  I tried two different browsers (Safari and Firefox). When I choose my other subscriber that has way less phones registered to it, and then select 5 for PhoneEntry, I do see data in the window. ... View more

Hi Lynden, thanks for the quick response.   I don't see any data in the Collection Profile Run Summary (any data at all).. maybe I'm not understanding how to view it.   Also, where do I find the transport file?  I'll look right now if you can let me know.   Thanks.. ... View more

I'm hopeful somebody will respond with some next steps to try.  I was able to see information about my Access Points in the SNTC once I enabled my WLC for SNMP and re-ran the collection.   From what I've read on different threads, the same solution should work to see Cisco IP Phones..   Any assistance from anybody would be great.   Thanks!! ... View more

Hello, I'm having a similar problem where I do not see the IP Phones listed on the SNTC Portal for my customer.   I've logged into the CSPC as root and runt the snmpwalk command successfully against the OID 1.3.6.1.4.1.9.9.156.1.2.1 for my PUB and both SUBS.   I've run the collection profile and waited for the processing to be completed on the Portal.. What other steps can I take so that I can see the IP Phones listed in my inventory on SNTC Portal?   ... View more