Unity Connections Tab Not Available in RTMT

[frank.al.cisco]

In attempting to perform some troubleshooting on Cisco Unity Connections 7.0 I've downloaded the RTMT plug-in from the server. When I bring up RTMT the Unity Connections TAB or Unity Connections Menu does not appear. I've un-installed and re-installed the plug-in which comes directly from the Unity Connections server. I've also checked the services running from the services web page and see that all services are active and running. Should I close and re-open these services? Any help is appreciated.

[Rob Huffman]

Hi Frank,

It sounds like you may be hitting this bug

CSCsx33563 Bug Details	Bug #1 of 20 | < Previous            | Next >

UC7.0: RTMT Missing Connection Menu Item.
Symptom: After installing RTMT from System Settings - Plugins in the Cisco Unity Connection Administration web app and starting RTMT, Unity Connection is not displayed in the menu bar. Conditions: Workaround: None. Further Problem Description:	Status Fixed              Severity         3 - moderate Last Modified In Last Year         Product Cisco Unity Connection          Technology 1st Found-In 7.0(1)ES31                    Fixed-In 7.1(0.104) 8.0(0.55) 7.0(2)ES3 7.0(2.11003.1) 7.1(2.20000.2) 7.1(2a)

Hope this helps!

Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

[frank.al.cisco]

Thank you for the information rob.