Unified Communications Infrastructure

Here's an easy one for somebody...I rec'd a request to setup an extension that calls can be transferred to internally that does the following:The caller will hear a prerecorded product information message. then the system should hang up.There's no re...

My upgrade was successful but the Node license is showing as DEMO. I installed the license I recieved via the PAK and rebotted the BE Server, but it still shows up as DEMO. I am on with TAC, but they can't seem to figure this out.Has anyone else run ...

Hi, we have run latest version of permission wizard and get the following 2 errors. (Unity 4.04)Deleted Objects rights: xu.ad.ga.com/Deleted Objects.FAILED granting List contents rights FAILED granting Read Properties rights I have spoken to the AD/E...

HiI am doing a new install and one of the features the operator was able to perform on their old PBX system was to transfer a call while the number is ringing.I know Cisco does not support this, however the customer would like evidence from Cisco tha...

Hi,My customer has an IBM x3650 server which is in theory identical to the Cisco MCS-7835-I2.It has 4GB memory (4 x 1GB) and 2 x 146GB hard disks.I installed Unity Connection 7.0.1 on it with no problems. I have just upgraded to 7.1(2a) SU1 but when ...

I have down loaded the CUCIMOC software and I am trying to follow the documentation to cover configuration.  The documentation mentions a group policy template CUCIMOC.adm to help wth the settings.  I can't seem to find it on the pc I have installed ...

I have a strange issue with our COS/CUPS integration.  RCC and Presence integration work fine. The problem is RCC enabled users on OCS receive missed calls from themselves every 30 minutes.  If you are at the desk you will see the phone light up and ...

Has anyone done this before?  We are planning to move our two Unity Connection servers that are in HA from one location to another and want minimal downtime.  These two servers are in HA mode and I was wondering if anyone knows of any issues to consi...

Dear All, Is there a way to change the CLI which gets presented on the Remote Destination mobile phone ? Many thanks in advance. Regards, Zahid

We have a customer that has been audited and the following items were found on the Unity Server:Affected Hosts:Unity Server IPExplanation: These hosts are running a MSSQL database server which is accessible from the network.Depending on the sensitivi...

I am upgrading Unity 4.05 to Unity 7.0x and changing out server hardware.I have a new license key file with the NEW servers MAC address.I am going to upgrade the old server from 4.05 to 7.01 then dirt backup and dirt restore to the new 7.01 unity ser...

Hi AllTest Lab consists of CUCM 6.1.1 (latest patches), CUPS 6.0.2 (latest patches). Everything works ok once you are logged in to a phone, you can control the phone. If you log out of one phone and into another phone the mac address is not updated a...

We have upgraded CallManager to 7.1.3 from Version 4.0. I made sure everyone had logged out Extension mobility, but now we have users that can login to a phone but the logout is missing after they login.