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Unity Express Basic Question

Hello,

 

We are using Unity Express 8.6 and I had a basic question.

 

I have all my user mailboxes set up and it works great.  I also have a shared octo-line for customer service.  How could I have unanswered calls on that shared line go to a specific user mailbox if it's not answered?

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Cisco Employee

You can use the following command

call-forward noan target-number timeout seconds

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/admin/configuration/guide/cmeadm/cmetrans.html

HTH

Manish

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