6248 FI not upgrading

Ricardo.gonsalves · ‎08-12-2016

Hi all,

I am currently having a issue where I am upgrading a UCS blade system from firmware version 2.1.1e to 2.2.8a for the infrastructure and blades.

I initialized the Auto-Install to do the upgrade, but then it gets stuck at "Deploy Poll Activate of Remote FI" It gets to 20 retries, then stops.

But if you go to the FI itself and look at its FSM, it is still retrying? It is stuck at "Updating peer fabric interconnect".But it takes much longer, and does not seem to be affected by the Auto install FSM tab?

How many times will it fail before stopping the firmware upgrade and reverting back to the previous/current firmware and stop retrying?

I was wondering if it might not be related to this issue: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCut63966

Thanks in advance

Clifford Aldan · ‎08-12-2016

Please open a case with Cisco TAC to engage a Customer Support Engineer to address this issue

Ricardo.gonsalves · ‎08-13-2016

Problem is, Cisco TAC would not assist us as the kit is out of contract.

They would not even provide us with some pointers to resolve it.

Mohammed Majid Hussain · ‎08-12-2016

It could be that defect.

A good check to ensure before you upgrade is to run " show system internal flash" and check if /var/tmp is below 10%.

A minimum 90% of free space is required for the upgrade to finish.

If var/tmp is >=10% the upgrade would most likely fail.

-Majid

Ricardo.gonsalves · ‎08-13-2016

We followed the Procedure to the point. Everything was in order. But still we having issues.

The reason we did the upgrade is because of the IOM memory leak problem with that firmware.

Mohammed Majid Hussain · ‎08-13-2016

Check the state of the FI's from console, are they stuck in loader?

If your kit is out of contract the case wouldn't even go as far as TAC, the Entitlement team generally deals with the contract stuff. So TAC has their hands tied in situations like this, unfortunately.

Since we have some issues with contract here, see if this article would fit your need (it would require a complete downtime though)

http://jeffsaidso.com/2013/01/when-disaster-strikes/

Ricardo.gonsalves · ‎08-13-2016

The one is stuck in the loader. And the Auto-Install is also just restarting the update. The other FI is working so the system is still functional. I am afraid to do what that the link says, because it might just go back into the loop of the update, and then break the other working FI