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- About Ideal Networks
09-18-2019
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07-12-2012
27
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Created by
Ideal Networks
in Contact Center
in Contact Center
01-15-2019
12:59 AM
01-15-2019
12:59 AM
We raised a TAC case and found out that from 11.6 you can no longer have a UDP and a device assigned under the RMCMRMCM application user for UCCX. In our environment we had a UDP for EM in office and also CSF devices for jabber.
Not sure if this is 100% related but TAC did say our configuration is no longer supported and we can only have either the UDP or CSF assigned not both. Will update once we know more
... View more
Created by
Ideal Networks
in Contact Center
in Contact Center
12-20-2018
02:14 AM
12-20-2018
02:14 AM
We have the same issue, and it is affecting all users in the Contact Centre. Has anyone found a workaround or have Cisco issued a bug notice for this?
We are currently using the Workaround of lifting the handset. Worth noting this bug only occurred after we upgraded from 11.5 to 11.6.
Thanks
... View more
08-12-2016
08:53 AM
Also interested in a mapping of CRVF ProductIDs to Cisco part codes or descriptions, just wondering if I could ask if there has been any progress on this? Many thanks
... View more
Created by
Ideal Networks
in Audio and Video Endpoints
in Audio and Video Endpoints
08-07-2015
01:45 AM
08-07-2015
01:45 AM
Thanks, will look into it and report back if anything interesting...
... View more
Created by
Ideal Networks
in Audio and Video Endpoints
in Audio and Video Endpoints
08-03-2015
08:54 AM
08-03-2015
08:54 AM
Hi, I am using the Smack library to compose the following message to send XHTML over Jabber to a client (line breaks added for clarity) <message to = 'someuser@mydomain.com /jabber_1255782239' id = 'hp08j-29' type = 'chat' > <thread> connect1150626784 </thread> <html xmlns = ' http://jabber.org/protocol/xhtml-im ' > <body xmlns = ' http://www.w3.org/1999/xhtml ' > <span> Example text </span> </body> </html> <active xmlns = ' http://jabber.org/protocol/chatstates ' /> </message> It is received fine on Jabber Windows Clients but shows as an empty string on 3 Android devices using v11.0.1 of the app, which show the non-XHTML messages fine. Grateful for any pointers!
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Labels:
Created by
Ideal Networks
in Audio and Video Endpoints
in Audio and Video Endpoints
05-11-2015
04:00 AM
05-11-2015
04:00 AM
Old thread but in case it helps anyone else, have a look at the "Smack" Java XMPP library, which I've used to achieve something very similar. To listen for incoming messages in particular, check out https://www.igniterealtime.org/builds/smack/docs/4.1.1/documentation/messaging.html
... View more
Created by
Ideal Networks
in Jive Developer Archive Discussions
in Jive Developer Archive Discussions
04-24-2015
01:54 AM
04-24-2015
01:54 AM
Hi, Im in same situation as Unable to download OnePK All-in-One VM 1.3.0.181 and Unable to download OnePK All-in-One VM with "Access Denied". My access request was made and acknowledged on 14/4 but I have heard nothing since, could I chase this up please? Many thanks
... View more
Labels:
04-16-2015
06:29 AM
Could I please know if there is any throttling implemented on MSE 8 for the REST API, or any hard read per minute limits, like there is for AXL for example? If so, is it affected by adding a Mobile App Server at all? Cant find any references in docs. Thanks!
... View more
Labels:
Created by
Ideal Networks
in Mobility Discussions
in Mobility Discussions
03-09-2015
05:36 AM
03-09-2015
05:36 AM
Hi Dave - thanks for your efforts, but as mentioned 4 posts up, the app works fine with the simulator - this issue arises on a real Mobile App Server
... View more
Created by
Ideal Networks
in Mobility Discussions
in Mobility Discussions
03-06-2015
03:16 AM
03-06-2015
03:16 AM
Thanks MAS logs sent into Cisco too for further investigation!
... View more
Created by
Ideal Networks
in Mobility Discussions
in Mobility Discussions
03-02-2015
04:00 AM
03-02-2015
04:00 AM
On further investigation the problem (in our case at least) seems to be that the messageType and extras are null in the google cloud message. sendNotification() is not called because messageType is null - if I debug, and manually change the value of messageType in onHandleIntent to evaluate to GoogleCloudMessaging.MESSAGE_TYPE_MESSAGE, this allows the intent to CMXGcmActivity to go through. However, CMXGcmActivity then fails to populate the notification String because its extras are empty Not trying to hijack your thread, doganselteker , but thought this may help. This is with fresh GCM server key uploaded to server and matching ID in the app.
... View more
Created by
Ideal Networks
in Mobility Discussions
in Mobility Discussions
02-27-2015
07:02 AM
02-27-2015
07:02 AM
This seems to be device-dependent for us. Would be good to hear if someone has got the app working on Nexus 5 with release mobile app server. Directing the app to a mobile app server *simulator* rather than live app server lets it work perfectly, which makes me wonder if this error represents some misconfiguration in our live MSE/MAS "bubbling up"?
... View more
Created by
Ideal Networks
in Mobility Discussions
in Mobility Discussions
02-27-2015
06:50 AM
02-27-2015
06:50 AM
I'm having the same issue. Same responses in mobile app server as above. *Something* is happening for me device-side though, as the device is logging this each time: 02-27 14:40:08.313: W/GTalkService(1610): [DataMsgMgr] broadcast intent callback: result=CANCELLED forIntent { act=com.google.android.c2dm.intent.RECEIVE cat=[com.cisco.cmx.app] (has extras) } 02-27 14:40:08.314: W/GTalkService(1610): Receiver package not found, unregister application com.cisco.cmx.app sender 766722708860 I can also add that CMXGcmBroadcastReceiver.onReceive() is *not* being called. Googling seems to point at some issue with the manifest but I havent been able to find any yet...would love some help here too!
... View more
Created by
Ideal Networks
in Mobility Discussions
in Mobility Discussions
02-16-2015
03:01 AM
02-16-2015
03:01 AM
One reason this will happen is if no device associated with <myusername> is found. To check, if you use the URL https:// <ip>/api/contextaware/v1/location/clients/ you will see all clients, including the userName field for each device when it is known . I'd try copying one of these usernames exactly into <myusername> when querying https:// <ip>/api/contextaware/v1/location/clients/<myusername> and you should get the non-empty response you expect
... View more
Created by
Ideal Networks
in Mobility Discussions
in Mobility Discussions
02-13-2015
09:40 AM
02-13-2015
09:40 AM
Hi, Testing the cmx sample app "DemoLaunchActivity" gives this error on startup on two Android 4.4.4 devices - stack trace as below. Would be grateful for any ideas, thanks. (Strangely the problem does not happen on an older 4.0.3 tablet, which works fine with our app server) These steps complete ok: 02-13 17:31:30.901: D/CMXClient(12024): Client location request successed... 02-13 17:31:30.938: I/ActivityManager(994): START u0 {act=com.cisco.cmx.action.MAIN cmp=com.cisco.cmx.app/.DemoCMXMainActivity (has extras)} from pid 12024 But then I get the following exception: Motorola Moto E on Android 4.4.4 02-13 17:31:31.012: E/AndroidRuntime(12024): FATAL EXCEPTION: main 02-13 17:31:31.012: E/AndroidRuntime(12024): Process: com.cisco.cmx.app, PID: 12024 02-13 17:31:31.012: E/AndroidRuntime(12024): java.lang.RuntimeException: Unable to start activity ComponentInfo{com.cisco.cmx.app/com.cisco.cmx.app.DemoCMXMainActivity}: java.lang.RuntimeException: Parcel android.os.Parcel@4194d9e8: Unmarshalling unknown type code 5439568 at offset 1128 02-13 17:31:31.012: E/AndroidRuntime(12024): at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2198) 02-13 17:31:31.012: E/AndroidRuntime(12024): at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2257) 02-13 17:31:31.012: E/AndroidRuntime(12024): at android.app.ActivityThread.access$800(ActivityThread.java:139) 02-13 17:31:31.012: E/AndroidRuntime(12024): at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1210) 02-13 17:31:31.012: E/AndroidRuntime(12024): at android.os.Handler.dispatchMessage(Handler.java:102) 02-13 17:31:31.012: E/AndroidRuntime(12024): at android.os.Looper.loop(Looper.java:136) 02-13 17:31:31.012: E/AndroidRuntime(12024): at android.app.ActivityThread.main(ActivityThread.java:5086) 02-13 17:31:31.012: E/AndroidRuntime(12024): at java.lang.reflect.Method.invokeNative(Native Method) 02-13 17:31:31.012: E/AndroidRuntime(12024): at java.lang.reflect.Method.invoke(Method.java:515) 02-13 17:31:31.012: E/AndroidRuntime(12024): at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:785) 02-13 17:31:31.012: E/AndroidRuntime(12024): at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:601) 02-13 17:31:31.012: E/AndroidRuntime(12024): at dalvik.system.NativeStart.main(Native Method) 02-13 17:31:31.012: E/AndroidRuntime(12024): Caused by: java.lang.RuntimeException: Parcel android.os.Parcel@4194d9e8: Unmarshalling unknown type code 5439568 at offset 1128 02-13 17:31:31.012: E/AndroidRuntime(12024): at android.os.Parcel.readValue(Parcel.java:2080) 02-13 17:31:31.012: E/AndroidRuntime(12024): at android.os.Parcel.readArrayMapInternal(Parcel.java:2313) 02-13 17:31:31.012: E/AndroidRuntime(12024): at android.os.Bundle.unparcel(Bundle.java:249) 02-13 17:31:31.012: E/AndroidRuntime(12024): at android.os.Bundle.getParcelableArrayList(Bundle.java:1250) 02-13 17:31:31.012: E/AndroidRuntime(12024): at com.cisco.cmx.ui.CMXMainActivity.onCreate(CMXMainActivity.java:120) 02-13 17:31:31.012: E/AndroidRuntime(12024): at android.app.Activity.performCreate(Activity.java:5248) 02-13 17:31:31.012: E/AndroidRuntime(12024): at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1110) 02-13 17:31:31.012: E/AndroidRuntime(12024): at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2162) 02-13 17:31:31.012: E/AndroidRuntime(12024): ... 11 more Same exception on a LG nexus 5 on Android 4.4.4: 02-13 17:10:59.571: E/AndroidRuntime(8566): FATAL EXCEPTION: main 02-13 17:10:59.571: E/AndroidRuntime(8566): Process: com.cisco.cmx.app, PID: 8566 02-13 17:10:59.571: E/AndroidRuntime(8566): java.lang.RuntimeException: Unable to start activity ComponentInfo{com.cisco.cmx.app/com.cisco.cmx.app.DemoCMXMainActivity}: java.lang.RuntimeException: Parcel android.os.Parcel@43073998: Unmarshalling unknown type code 5439568 at offset 1128 02-13 17:10:59.571: E/AndroidRuntime(8566): at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2184) 02-13 17:10:59.571: E/AndroidRuntime(8566): at android.app.ActivityThread.handleLaunchActivity(ActivityThread.java:2233) 02-13 17:10:59.571: E/AndroidRuntime(8566): at android.app.ActivityThread.access$800(ActivityThread.java:135) 02-13 17:10:59.571: E/AndroidRuntime(8566): at android.app.ActivityThread$H.handleMessage(ActivityThread.java:1196) 02-13 17:10:59.571: E/AndroidRuntime(8566): at android.os.Handler.dispatchMessage(Handler.java:102) 02-13 17:10:59.571: E/AndroidRuntime(8566): at android.os.Looper.loop(Looper.java:136) 02-13 17:10:59.571: E/AndroidRuntime(8566): at android.app.ActivityThread.main(ActivityThread.java:5001) 02-13 17:10:59.571: E/AndroidRuntime(8566): at java.lang.reflect.Method.invokeNative(Native Method) 02-13 17:10:59.571: E/AndroidRuntime(8566): at java.lang.reflect.Method.invoke(Method.java:515) 02-13 17:10:59.571: E/AndroidRuntime(8566): at com.android.internal.os.ZygoteInit$MethodAndArgsCaller.run(ZygoteInit.java:785) 02-13 17:10:59.571: E/AndroidRuntime(8566): at com.android.internal.os.ZygoteInit.main(ZygoteInit.java:601) 02-13 17:10:59.571: E/AndroidRuntime(8566): at dalvik.system.NativeStart.main(Native Method) 02-13 17:10:59.571: E/AndroidRuntime(8566): Caused by: java.lang.RuntimeException: Parcel android.os.Parcel@43073998: Unmarshalling unknown type code 5439568 at offset 1128 02-13 17:10:59.571: E/AndroidRuntime(8566): at android.os.Parcel.readValue(Parcel.java:2080) 02-13 17:10:59.571: E/AndroidRuntime(8566): at android.os.Parcel.readArrayMapInternal(Parcel.java:2313) 02-13 17:10:59.571: E/AndroidRuntime(8566): at android.os.Bundle.unparcel(Bundle.java:249) 02-13 17:10:59.571: E/AndroidRuntime(8566): at android.os.Bundle.getParcelableArrayList(Bundle.java:1250) 02-13 17:10:59.571: E/AndroidRuntime(8566): at com.cisco.cmx.ui.CMXMainActivity.onCreate(CMXMainActivity.java:120) 02-13 17:10:59.571: E/AndroidRuntime(8566): at android.app.Activity.performCreate(Activity.java:5231) 02-13 17:10:59.571: E/AndroidRuntime(8566): at android.app.Instrumentation.callActivityOnCreate(Instrumentation.java:1087) 02-13 17:10:59.571: E/AndroidRuntime(8566): at android.app.ActivityThread.performLaunchActivity(ActivityThread.java:2148) 02-13 17:10:59.571: E/AndroidRuntime(8566): ... more
... View more
Labels:
01-15-2019
We raised a TAC case and found out that from 11.6 you can no longer have
a UDP and a device assigned...
12-20-2018
We have the same issue, and it is affecting all users in the Contact
Centre. Has anyone found a work...
08-12-2016
Also interested in a mapping of CRVF ProductIDs to Cisco part codes or
descriptions, just wondering ...
01-20-2016
Does anyone know if it is possible to merge two accounts, or delete one
and free up that email addre...
Created by
Ideal Networks
in Audio and Video Endpoints
08-07-2015
08-07-2015
Thanks, will look into it and report back if anything interesting...
Created by
Ideal Networks
in Audio and Video Endpoints
08-03-2015
08-03-2015
Hi,I am using the Smack library to compose the following message to send
XHTML over Jabber to a clie...
Created by
Ideal Networks
in Audio and Video Endpoints
05-11-2015
05-11-2015
Old thread but in case it helps anyone else, have a look at the "Smack"
Java XMPP library, which I'v...
04-24-2015
Hi,Im in same situation asUnable to download OnePK All-in-One VM
1.3.0.181andUnable to download OneP...
04-16-2015
Could I please know if there is any throttling implemented on MSE 8 for
the REST API, or any hard re...
03-09-2015
Hi Dave - thanks for your efforts, but as mentioned 4 posts up, the app
works fine with the simulato...
Created by
Ideal Networks
in Mobility Discussions
03-02-2015
03-02-2015
On further investigation the problem (in our case at least) seems to be
that the messageType and ext...
02-27-2015
This seems to be device-dependent for us. Would be good to hear if
someone has got the app working o...
Created by
Ideal Networks
in Mobility Discussions
02-27-2015
02-27-2015
I'm having the same issue. Same responses in mobile app server as above.
*Something* is happening fo...
Created by
Ideal Networks
in Mobility Discussions
02-16-2015
02-16-2015
One reason this will happen is if no device associated with
is found. To check, if you use the
URLh...
Public Statistics
| Date Registered | 07-12-2012 01:53 AM |
| Date Last Visited | 09-18-2019 01:01 AM |
| Total Messages Posted | 27 |
