Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
I am using one post call survey with my IVR application . IT is working fine when i am doing an agent transfer . ICM is routing call to PCS application .But in case im doing a Hang-up from call studio application , instead of disconnecting call, ICM ...
my digits element is capturing 'star' also as a valid input . and when i am playing it back with say it smart it is throwing an exception . I can handle this star case in my SIS but i think better way would be to ignore star from digit capturing. How...
Hi , There's a situation where i am building my custom form element in CVP12.5 call studio. IT is giving fine "initial_audio_group" and "noinput_audio_group" and "nomatch_audio_group" recordings . But the problem is once initial_audio_group is played...
Thanks Janine .. I was restarting the VXML server but class file path folder was not correct . I changed the class class path as per my package name in eclipse and now it is working .
Hi James ..Did is resolved your and you were able to resolve classCastException?I tried putting POJO in commons folder but the issue still persists.Any workaound would be appreciated
