Member since ‎08-27-2020

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  • 9 Posts
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I am using one post call survey with my IVR application . IT is working fine when i am doing an agent transfer . ICM is routing call to PCS application .But in case im doing a Hang-up from call studio application , instead of disconnecting call, ICM ...
my digits element is capturing 'star' also as a valid input . and when i am playing it back with say it smart it is throwing an exception . I can handle this star case in my SIS but i think better way would be to ignore star from digit capturing. How...
what is the best way to get agent id in a post call survey application in pcce
Hi , There's a situation where i am building my custom form element in CVP12.5 call studio. IT is giving fine "initial_audio_group" and "noinput_audio_group" and "nomatch_audio_group" recordings . But the problem is once initial_audio_group is played...
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Member Since ‎08-27-2020 03:30 AM
Date Last Visited ‎04-04-2021 12:53 PM
Posts 9
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